How to Tell If Your Watch Is Really

Quick Questions

Is your watch actually broken or just needs a reset?
Why did my mechanical watch stop after two days?
Can improper use make a watch seem broken?
What are the first signs of a faulty mechanical movement?
Should I service my watch if it's running slightly fast?

Most watches get damaged through repairs rather than daily wear. It's surprisingly tough to break a well-made mechanical watch through normal use. Inside, a mechanical movement has anywhere from under a hundred to several hundred tiny parts; if just one is damaged, the whole timekeeping system can fail. But unless you drop it or smash it, a quality watch should withstand years of regular wear.

First, Confirm It's Really Broken

Often, what seems like a broken watch is actually a user error or lack of familiarity. For instance, you might notice the watch stops after two days, or the calendar jumps at noon instead of midnight. These issues are often just about how you wind or set the watch. Before assuming it's broken, review the manual winding and calendar setting instructions.

If Broken, Go to Authorized Repair Centers

If you've confirmed a real issue—like the watch has stopped completely or the crystal is cracked—don't try to open it yourself. That's a job for professionals. Avoid unauthorized repair shops, as they can void your warranty and cause more damage. Instead, head to the brand's official service center or a reputable jeweler known for luxury watch repairs.

Inspect Repair Documents Carefully

When you hand over your watch for service, the technician will note its condition, including scratches or defects. Read this carefully before signing. If you skip this, you might end up with new damages not covered by the service agreement.

Don't Overthink Minor Imperfections

Many enthusiasts obsess over tiny details, like a watch running five seconds fast or a scratch on the case. Remember, watches are meant to be worn, and small signs of use are normal. Over-servicing can actually introduce risks. So, don't rush to fix what isn't broken.

Consider Skilled Independent Repairers

There are excellent independent watchmakers out there. But only trust someone with verified credentials and a solid reputation. Don't rely on hearsay or go to someone with a questionable track record. A good repairer can save you money, but a bad one can ruin your watch.